Frequently Asked Question

General Questions

The best way to interact with the team is via a call over the toll-free number, email or live chat or you can directly contact your dedicated project manager/business consultant and expect for a response back as soon as possible or within 24-48 working hours. Once you are on board the team will assist you to the best possible outcome and will guide you all the way through the project and after project timeline.

Once you selected the package that you require, you are free to submit anything that you think is even loosely connected. You will be provided with a brief form where you can attach any sort of attachment that you think are relevant to your project. We advise you to let your imagination run wild here, and your brilliant ideas with our approach will create something unique to gain an edge over your competitors.

You are free to submit any pictures, audio, video, quote, or book reference that you think is even loosely related.”

Our standard Turnaround time is of 24-48 working hours to provide you with the first initial design sample for your project, but it can vary based on the complexity and urgency of our clients.

We understand some clients requires urgently based on their business requirement. We entertain urgent orders with additional charges.

We accept PayPal, Bank Wire transfers, credit, and debit cards. If there is a need for assistance our billing department would be more than happy to assist you.

Yes, you can spell out your requirement to our advisor and we will develop a tailor-made package for you exactly what you want.

Yes, we do have a refund policy. You may visit our terms & conditions page.

No, we don’t take orders for adult content.

Yes you can, payment procedure is simple and secure on our website.

Logo Questions

You will receive it within 2 to 4 working days.

We believe quite strongly in 100% satisfaction with unlimited revision. You can go back and forth with the designs at any point of time until you are 100% satisfied with the work.

You will receive AI, EPS, PSD, GIF, TIFF, PNG & PDF vector formats depending over the package you choose to go with.

Yes, with the source file of the finalized logo you can integrate the brand image on office stationery, business cards, and mugs from the print shop.

Printing Questions

It will take approximately 6 to 8 business days to deliver your prints.

Yes, we do.

Don’t worry, we will offer you unlimited revisions with a 100% satisfaction guarantee.

Social Media Questions

Facebook, Twitter, Tiktok and YouTube. However, you can always let us know if you have any other social media requirements and we will cater to your need.

It will take around 2 to 4 business days.

Website Questions

We send the design layout in 24 to 48 working hours. You can request as many revisions as you want, and we won’t stop until you are completely satisfied. Once you finalized the design layout the next phase is development, where we do the coding and the content is integrated. We then send you a demo link so that you can test and get to know how the website looks and works. Once you finalize your website, it would be LIVE.

Video Animation Questions

A video is indispensable for your product promotion, product display, corporate image building, explaining complicated software, explaining the nature of your business or it’s USP (unique selling point), sales training, etc.

SEO Questions

SEO is necessary for higher search engine ranking, exposure, and visibility to gain more clicks and orders. In addition to that, we offer APP Store Optimization (ASO) as well YouTube Videos Optimization.

Our SEO team will advise you on the keywords to choose to attain a higher ranking and you can select your package accordingly.

You will receive monthly SEO Analysis and Progress Reports of improvement.